Field Service - Time Unit Group for Work Order Service - Subtotal has 1 day = 24 hours although is set to 8 hours

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Posted on by Emilia06

See below, as I am trying to enter duration of 1 day, the calculation does not come out right (I did set the day with 8 hours in the Units of the Time Unit Group). It keeps calculating with 1 day = 24 hours no matter what.

Is this a bug or am I missing something?....

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Emilia06 72 on at

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RE: Field Service - Time Unit Group for Work Order Service - Subtotal has 1 day = 24 hours although is set to 8 hours

Ok, I thought so, I just wasn't sure if I am missing something and solution is built in. thank you, I will mark it as a solution.
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Thomas David Dayman 11,323 on at

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RE: Field Service - Time Unit Group for Work Order Service - Subtotal has 1 day = 24 hours although is set to 8 hours

You can always add your own custom Duration field.

Example - The user will put in 3 days for the duration and you can have a business rule or javascript to do a calculation 3 x 8 = 24. You can then populate this result back on the Estimate Duration field.
Emilia06 72 on at

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RE: Field Service - Time Unit Group for Work Order Service - Subtotal has 1 day = 24 hours although is set to 8 hours

Yes I can set it to 8 hours in this particular case, but if the estimated duration is a larger number of days or weeks... I would like the user to be able to just pick week and not have to calculate how many hours.

What I do not understand is that the Microsoft material states the functionality is working, but...it is not...Do I have to figure out a workaround?
Thomas David Dayman 11,323 on at

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RE: Field Service - Time Unit Group for Work Order Service - Subtotal has 1 day = 24 hours although is set to 8 hours

Can you not set the estimate duration to 8 hours?
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moko33 1,788 on at

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RE: Field Service - Time Unit Group for Work Order Service - Subtotal has 1 day = 24 hours although is set to 8 hours

That is not a bug but a (non existing) feature ;-)

The conversion multiplicator of Unit Groups do not play any role in Field Service.

It even doesn't play hardly any role anywere in D365 application as to my knowledge.