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See below, as I am trying to enter duration of 1 day, the calculation does not come out right (I did set the day with 8 hours in the Units of the Time Unit Group). It keeps calculating with 1 day = 24 hours no matter what.
Is this a bug or am I missing something?....
That is not a bug but a (non existing) feature ;-)
The conversion multiplicator of Unit Groups do not play any role in Field Service.
It even doesn't play hardly any role anywere in D365 application as to my knowledge.
Can you not set the estimate duration to 8 hours?
Yes I can set it to 8 hours in this particular case, but if the estimated duration is a larger number of days or weeks... I would like the user to be able to just pick week and not have to calculate how many hours.
What I do not understand is that the Microsoft material states the functionality is working, but...it is not...Do I have to figure out a workaround?
You can always add your own custom Duration field.
Example - The user will put in 3 days for the duration and you can have a business rule or javascript to do a calculation 3 x 8 = 24. You can then populate this result back on the Estimate Duration field.
Ok, I thought so, I just wasn't sure if I am missing something and solution is built in. thank you, I will mark it as a solution.
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