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Microsoft Dynamics 365 | Integration, Dataverse...
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Unable to see team integration in dynamics 365 CRM

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Posted on by 319

Hello Experts,

I have enables both Enable Basic Microsoft Teams Integration (requires system admin permissions) and Enable Enhanced Microsoft Teams integration (requires tenant admin permissions) in the system settings.

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Still not able to see integrated teams icon in the CRM. Please suggest.

Thanks in advance.

.

  • AriaConsulting Profile Picture
    2 on at
    RE: Unable to see team integration in dynamics 365 CRM

    Have you checked to make sure there isn't a Teams policy interfering, that the user has both a Teams and D365 license assigned, and that there aren't any customizations (form, scripts, flows, plugins), that might be interfering, and security settings are all set appropriately?

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