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Unable to see team integration in dynamics 365 CRM

Posted on by 315

Hello Experts,

I have enables both Enable Basic Microsoft Teams Integration (requires system admin permissions) and Enable Enhanced Microsoft Teams integration (requires tenant admin permissions) in the system settings.


Still not able to see integrated teams icon in the CRM. Please suggest.

Thanks in advance.


  • AriaConsulting Profile Picture
    AriaConsulting 2,649 on at
    RE: Unable to see team integration in dynamics 365 CRM

    Have you checked to make sure there isn't a Teams policy interfering, that the user has both a Teams and D365 license assigned, and that there aren't any customizations (form, scripts, flows, plugins), that might be interfering, and security settings are all set appropriately?

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