web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Show Case Resolution Form without clicking 'resolve' button

(0) ShareShare
ReportReport
Posted on by 165

Hello everyone,

I've created a business process workflow with three stages, the last stage is called 'Resolve'. I want to show the Case resolution form when users enters this stage, without having him click on the 'resolve' button. Is this possible?

Any help would be much appreciated.

I have the same question (0)
  • Suggested answer
    Ricardo Gimenez Profile Picture
    on at

    Hi Irenegr,

    Please, try this approach:

    function OnLoad(formContext) {

      formContext.data.process.addOnProcessStatusChange(statusOnChange);

    }

    function statusOnChange(formContext) {

      status = formContext.data.process.getStatus();

      if (status == "finished") {

          //Write your logic here//

      }

    }

    Thanks,

  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi,

    You can associate your own handler at the last stage. Please refer the links below.

    docs.microsoft.com/.../dn817878(v=crm.8)

    www.powerobjects.com/.../

    community.dynamics.com/.../how-to-call-javascript-function-on-finish-button-in-business-process-flow

    I think the out of box Resolve button calls the function "CrmService.IncidentRibbon.CommandBarActions.resolve()" and you can call this function at the finish button.

    Best Regards

    PG

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 21 Super User 2025 Season 2

#2
TAHER Mehdi Profile Picture

TAHER Mehdi 14

#3
LightningStrikes Profile Picture

LightningStrikes 9

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans