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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Show Case Resolution Form without clicking 'resolve' button

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Posted on by 165

Hello everyone,

I've created a business process workflow with three stages, the last stage is called 'Resolve'. I want to show the Case resolution form when users enters this stage, without having him click on the 'resolve' button. Is this possible?

Any help would be much appreciated.

I have the same question (0)
  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi,

    You can associate your own handler at the last stage. Please refer the links below.

    docs.microsoft.com/.../dn817878(v=crm.8)

    www.powerobjects.com/.../

    community.dynamics.com/.../how-to-call-javascript-function-on-finish-button-in-business-process-flow

    I think the out of box Resolve button calls the function "CrmService.IncidentRibbon.CommandBarActions.resolve()" and you can call this function at the finish button.

    Best Regards

    PG

  • Suggested answer
    Ricardo Gimenez Profile Picture
    Microsoft Employee on at

    Hi Irenegr,

    Please, try this approach:

    function OnLoad(formContext) {

      formContext.data.process.addOnProcessStatusChange(statusOnChange);

    }

    function statusOnChange(formContext) {

      status = formContext.data.process.getStatus();

      if (status == "finished") {

          //Write your logic here//

      }

    }

    Thanks,

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