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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Global Option set fiel...
Microsoft Dynamics CRM (Archived)

Global Option set field is cleared out on the Form upon saving the record and record still shown as Unsaved

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Posted on by Mahi247 5

Need one help

I’ve create one Business Rules on Lead Entity and created a Global Option Set field(Blank/Value1/Value2) which will be displayed on the Form.

This field will be updated when selecting other fields on the form.

The issues is upon saving the record the field value is cleared out and Form still shows as UnSaved(Note: There are no hidden mandatory field) on the Form.

I’ve checked all my Business rules condition for Visibility/Locked/Read-Only ..etc,Every thing seems to be fine but some how I am unable to crack it .

Any information much apricated

I am using D365 Version 1710 (9.1.0.5623) online

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  • Suggested answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: Global Option set field is cleared out on the Form upon saving the record and record still shown as Unsaved

    Check Client script on that particular entity, May be some other field is getting assign a new or same value.

    If this is case then you have to save your record from script.

    Please go through below posts:

    community.dynamics.com/.../283405

    community.dynamics.com/.../262394

  • T.I.A Profile Picture
    T.I.A 1,760 on at
    RE: Global Option set field is cleared out on the Form upon saving the record and record still shown as Unsaved

    you can run many business rules on the same entity on the same form. Just be careful of race conditions

  • Mahi247 Profile Picture
    Mahi247 5 on at
    RE: Global Option set field is cleared out on the Form upon saving the record and record still shown as Unsaved

    There is no Java Script,But there are more then 4 Business Rules built on the same entity for the next course of action.Is not possible to run more then one Business rules for same entity on the same Form..?

  • T.I.A Profile Picture
    T.I.A 1,760 on at
    RE: Global Option set field is cleared out on the Form upon saving the record and record still shown as Unsaved

    Could there be some JavaScript running on save of the record possibly effecting this?

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