CRM 2015 Customer Portal fails to import

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I recently installed CRM 2015 in order to develop a portal solution. According to the documentation I will have to first import the base portal to be able to do any work. According to the documentation, the portal will be found on the SDK directory and this was never the same. I downloaded the portal from pinpoint and tried uploading the MicrosoftXrmCustomerPortal_managed.zip. During importation it rolls back with the error

23:47:14.56	SDK Message Processing Step	{e38be3eb-0b93-e111-b0d0-00155d03a708}	CustomerPortal.Plugins.EventRegistration: Create of campaignresponse	CustomerPortal.Plugins.EventRegistration: Create of campaignresponse			Failure	0x80040217	plugintype With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

Any idea how to resolve this error. I am very new to CRM.

Thank you

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Bruno Lucas 5,421 on at

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I think that solution from the pinpoint site is crooked. I tried also and got the same error. The zip comes with the solution plus the source code for the plugin, however the solution has also other parts. It was available on sdk 2013 but It's not on sdk for 2015. The 13 version is not good for 2015, so, I guess Microsoft need to release a fix.

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Community Member on at

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Any idea what to do with the existing source code to fix the issue?

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Bruno Lucas 5,421 on at

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I would say contact Microsoft. Maybe it may be possible to fix the solution. it appear to have lost the reference to the plugin. The Dlls are there, maybe there is a way to disassemble the solution and edit the reference (similar to the way a ribbon customization is done).

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Richard eInfinity on at

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It appears that the dlls included in the solution have different Public keys than the entries in the solution.xml and customizations.xml files so while you wait for MS to release a corrected solution do the following.

Extract the contents of MicrosoftXrmCustomerPortal_managed.zip to disk.

Open the file solution.xml in your favourite editor

Carry out a find and replace of PublicKeyToken=6d5f14a277660d59 with PublicKeyToken=31bf3856ad364e35

Then carry out a find and replace of PublicKeyToken=ace90226af8624d4 with PublicKeyToken=31bf3856ad364e35

Save the file and close it

Open the file customizations.xml then repeat steps 3 - 5.

Select all the files and folders in the extracted directory and re zip them.

Import the new zip file into dynamics crm.

Cheers

Richard

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