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Hi,
how do you manage claims/disputes with customers in Nav? Sometimes there are deductions from the customers because of the quality of the products, product arrived with delay, wrong item, etc. and a deduction is deducted on the payment. I'm looking for something to track those deductions with an approval workflow. Thanks.
Other than sales return orders (which results in credit memos) or using sales credit memos there is no standard feature for this. The latter seems like a good choice as "deductions" will be they have less to pay. You can have approval workflow too.
Another avenue is using the "refund" document type in a journal. You can also have a workflow for this with the standard ones on offer.
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André Arnaud de Cal...
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Martin Dráb
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