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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / D365 Retail POS - Cust...
Supply chain | Supply Chain Management, Commerce
Suggested answer

D365 Retail POS - Customer account deposit on blocked customer

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Posted on by HButtenschon 15

Hi All

I have an issue where a customer blocked/on hold is for Invoice, but unfortunately this prevents us from making Customer account deposits from POS.

Because the customer is blocked/on hold, it is not possible to add a customer to a transaction, and as far as I can see, this is the only possibility for us to receive a payment through POS.

Any ideas on how to fix this? Any parameters I haven’t discovered?

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  • nunomaia Profile Picture
    nunomaia 11 Moderator on at
    RE: D365 Retail POS - Customer account deposit on blocked customer

    strange behavior by Microsoft

    it's possible to create a custom feature for that, but that would be overkill for a simple requirement that should by design.  

  • HButtenschon Profile Picture
    HButtenschon 15 on at
    RE: D365 Retail POS - Customer account deposit on blocked customer

    Apparently this is the desired functionality according to Microsoft.

    Cust-on-hold.png

  • nunomaia Profile Picture
    nunomaia 11 Moderator on at
    RE: D365 Retail POS - Customer account deposit on blocked customer

    In LCS raise as a bug to Microsoft check this issue  

  • HButtenschon Profile Picture
    HButtenschon 15 on at
    RE: D365 Retail POS - Customer account deposit on blocked customer

    Yes - that is correct. I get the error trying to add the customer to a transaction. IF I should ues the Pay Invoice function, I still need to add the customer to a transaction...whict I cannot.

  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,499 Super User 2025 Season 1 on at
    RE: D365 Retail POS - Customer account deposit on blocked customer

    This can be raised as a bug. I assume you are getting the error when you try to add the customer to transaction, hence I cannot recommend to try "Pay Invoice" function in POS.

  • nunomaia Profile Picture
    nunomaia 11 Moderator on at
    RE: D365 Retail POS - Customer account deposit on blocked customer

    If I'm not in mistake, that is a MPOS issue, I would raise to MS support.

    In the past, it was not possible to ship items in MPOS even if it was only blocked for invoicing.  

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