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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Schedule Board in Customer Service Hub

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Posted on by 104

Hi Community,

Is there any way to enable schedule board for cases in customer Service Hub ? 

Thank in Advance.

I have the same question (0)
  • Suggested answer
    AJ-22040756-0 Profile Picture
    Microsoft Employee on at

    Hi Ankit,

    Schedule board will only be available with Field service application to schedule work orders and resources and not for cases or Customer service hub application.

  • Suggested answer
    Pankaj Gogoi Profile Picture
    3,177 on at

    Hello Ankita,

    You can convert your cases to Work Order. Here is reference to view schedule board.

    https://docs.microsoft.com/en-us/dynamics365/customer-service/basics-service-service-scheduling#access-scheduling-in-the-customer-service-hub

    Best Regards

    PG

  • Suggested answer
    xcode17 Profile Picture
    462 on at

    Hi Ankita,

    for schedule board, it will applied to Field Service Application. To accommodate your requirement, you need to convert your case into Work Order, so schedule board will applied into this.

    Hope this helps.

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