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Hi Community,
Is there any way to enable schedule board for cases in customer Service Hub ?
Thank in Advance.
Hi Ankit,
Schedule board will only be available with Field service application to schedule work orders and resources and not for cases or Customer service hub application.
Hello Ankita,
You can convert your cases to Work Order. Here is reference to view schedule board.
https://docs.microsoft.com/en-us/dynamics365/customer-service/basics-service-service-scheduling#access-scheduling-in-the-customer-service-hub
Best Regards
PG
Hi Ankita,
for schedule board, it will applied to Field Service Application. To accommodate your requirement, you need to convert your case into Work Order, so schedule board will applied into this.
Hope this helps.
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