Email with weird characters

(0) Share

Report

Posted on by Holly Li

241

We have crm 365 on-pre v9 that uses server sync connecting to exchange email server. I created a workflow that send out emails with HTML attachment. When the attachment is opened with chrome, the attachment shows html source and weird characters(square with question mark). Almost like it has wrong encoding.

The html is like:

readonly static string messageHead = @"<html>

<head>

<title>Invoice</title>

</head>

<body>

some text

</body>";

ActivityMimeAttachment attachment = new ActivityMimeAttachment();

attachment.MimeType = "text/html";

attachment.ObjectId = new EntityReference(Email.EntityLogicalName, mailId);

attachment.ObjectTypeCode = Email.EntityLogicalName;

attachment.FileName = String.Format("Invoice.{0}.html", v.Key);

attachment.AttachmentNumber = attachNo++;

attachment.Body = Convert.ToBase64String(System.Text.Encoding.Unicode.GetBytes(v.Value.ToString()));

files.Add(attachment);

Am I doing something wrong? Thanks

Holly Li

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (0)

Holly Li 241 on at

Like (0)

Report

RE: Email with weird characters

Thank you for the help. I change to attachment.Body = Convert.ToBase64String(System.Text.Encoding.UTF8.GetBytes(emailbodycontent);

Then it works.

Was this reply helpful? Yes No
Suggested answer

_Lars_ 225 on at

Like (0)

Report

RE: Email with weird characters

Hello Holly!

In this document I see you mix the encoding. You have set the HTML meta to UTF-8, content type top iso-8859-1 (Latin-1) and you set the body to Unicode (Unicode.GetBytes).

What I would recommend to do is to look at the sources of your data. You need to know that if you want to output UTF-8 then you need to know the encoding of the data. If its UTF-8 then you dont need to do anything, but its anything else you need to use the helpers and GetBytes and convert them.

You are getting weird symbols because the documents/data aren't the encoding you think it is.

Was this reply helpful? Yes No
Suggested answer

JandostKhoso 266 on at

Like (0)

Report

RE: Email with weird characters

Hello

Have you tried opening the email in other browsers? I typically see the behavior of Chrome is different than other browsers.

I can think of two solutions:

First, try to see if the issue is reproduceable in other browsers as well. Then:

1. set the MIME type tp "text/html; charset="UTF-8"

2. Try using unicode character representation in your html.

Explanation:

My understanding is "Email clients display emails based on the content-type of the Email and not their attached html file. Email clients read the content-type value set in the email header and they ignore the meta tag within the HTML."

Nearly every email client renders text based on the content-type value set in the email header. Gmail is the only client that automatically converts your text to UTF-8, regardless of what you set in the header.

Was this reply helpful? Yes No

Community site session details

Email with weird characters

Helpful resources

News and Announcements

Quick Links

Responsible AI policies

Abhilash Warrier – Community Spotlight

Congratulations to the September Top 10 Community Leaders!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Featured topics

Product updates

Community site session details

Email with weird characters

Helpful resources

News and Announcements

Quick Links

Responsible AI policies

Abhilash Warrier – Community Spotlight

Congratulations to the September Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Featured topics

Product updates