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Service | Customer Service, Contact Center, Fie...
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Error Deleting Routing Rule Set

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Posted on by 41

Hi Everyone,

Not sure if any has ever had error when deleting a Routing Rule Set. The routing rule set I created was still in draft and hasn't been activated but somehow I got the below error when deleting it: 

pastedimage1642529916567v1.png

I have system admin security role and I have tried to clear cache and restart browser, still having the same error. I've tried to do it in a different browser (ie. Edge), I still have the same issue. 

Any suggestion is welcome. Thank you all very much. 

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    on at

    Hi mepoo127,

    It's so strange.

    Maybe you can try to delete it in old web client, not UCI:

    Go Settings > Customizations > Service Management > Routing Rule Sets:

    pastedimage1642663923478v2.png

    pastedimage1642663904282v1.png

  • Suggested answer
    Varsha deshpande Profile Picture
    135 on at

    Hi,

    We might have issue with UCI. Please try in old web client.

    Go Settings > Customizations > Service Management > Routing Rule Sets and check for the rule to delete.

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