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Taxes Not Being Calculated

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Posted on by Community Member Microsoft Employee

At one of our installations, customers are setup and billed via the Service Contract module in SL 2015. However, for some reason, many of the invoices are generated without Tax and we have to run scripts to update the invoices before sending them out.

The customer records appear to be set up correctly. So too do the Service contracts. What do you suggest I look for to correct this issue?

Thanks in advance

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Mark E 6,405 on at

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RE: Taxes Not Being Calculated

I believe the Service Contracts get the Sales Tax data from the SiteID of the Customer in the Service Contract Entry screen, which is located in the Site Maintenance screen. Make sure the TaxID(s) are populated for the SiteID assigned to the Service Contract where Sales Tax is not being calculated.