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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / After upgrading to CRM...
Microsoft Dynamics CRM (Archived)
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After upgrading to CRM Online 2011, an error occurs whenever trying to add a contact

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Posted on by Figurevich

An error occurs whenever trying to add a contact. What could be causing this? Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Generic SQL error.Detail: -2147204784 Generic SQL error. 2011-02-28T15:12:42.6204168Z [Microsoft.Crm.DuplicateDetection: Microsoft.Crm.PersistMatchcodesPlugin] [66cabb1b-ea3e-db11-86a7-000a3a5473e8: PersistMatchcodesPlugin]

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  • Ricardo Fuentes Profile Picture
    Ricardo Fuentes 65 on at

    [Microsoft.Crm.DuplicateDetection: Microsoft.Crm.PersistMatchcodesPlugin]

    Check if the contact already exist in your database, within another account.

    - Try disabling momentarely Duplicate Detection and see if you still receive the error.

    - Settings - System - Data Management - Duplicate Detection settings - When a record is created or updated -- uncheck.

    You may want to reach out MS Support.

    Check also for updates for your version.

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