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Small and medium business | Business Central, N...
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Users Licenses per tenant

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Posted on by 14
Hello, 
 
When we are trying to update our users in Business Central by the action /Update users from Microsoft 365/ we get following error (after clicking finidh in the wizard:
 
Before you can update user information, go to your Microsoft 365 admin center and make sure that all users are assigned to the same Business Central license, either Basic, Essential, or Premium. For example, we found that users x@x.com and y@x.com are assigned to different licenses, but there may be other mismatches.
 
So I've read that you actualy can only use 1 type of license per tenant (if most users are Essential, all users should be Essential and not mixed with premium). This was all ok in the past that we mixed them and now I read that there are issues.
What should we do? Remove the users? Is Microsoft handling this problem or is it from now on like this and no other way?
 
So if I would give all users the same type of License in my admin portal, the update users should work in BC?
 
Thanks in advance
 
Anthony 
  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 78,198 Super User 2025 Season 1 on at
    Users Licenses per tenant
    Hi, this strategy changed in December last year. Therefore, the user you are trying to update only needs to have the same type of license.
    Business Central, licensed by assigned user, is available with Essentials or Premium levels of capabilities. Customers may deploy Business Central Essentials and Business Central Premium in separate environments, on the same tenant.
     
    Hope this helps.
    Thanks.
    ZHU

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