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Reactivate Dynamics 365 Guides environment

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Posted on by CU01081217-0

Hello,

We have a Dynamics 365 environment with guides installed. The environment was deactivated (most likely automatically), and we want to re-use the environment and save the data, which are guides. To do so, we want to re-activate the environment, however, unlike with the well-documented case of Teams, we do not have the option to just click and re-activate the environment.

Are there any solutions to this? The only way we could think of is to delete the environment and restore it. However, we are a bit nervous to lose our data.

Thanks!

Marius

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Khushbu Rajvi. 21,014 Super User 2025 Season 2 on at

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https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/package-a-guide#manage-a-packaged-guide-in-the-pc-app

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CU01081217-0 2 on at

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Hi Rajvi,

thanks for your response. However, this is not my case currently. The whole Dynamics 365 Environment where the Guides solution is installed is deactivated. This means, I cannot even access the environment or any Guide.

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PerezAguiar Microsoft Employee on at

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Hey!

If the environment is deactivated, you should ensure that you have a valid license: Either Dynamics 365 Guides, or any other D365 license. Environments are automatically removed if there are no supporting licenses. IF environment was removed/disabled more than 14 days ago, then the environment can't be recovered.

Regards,

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