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How to use the correct function on a prepayment invoice on a vendor ledger

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Dear All,

One of my clients regularly uses on Vendor ledgers prepayment invoices from the Purchase order screen. However in this scenerio the client realised after generating the prepayment invoice that it was on the wrong vendor ledger. So we went into the Prepayment invoice from the Purchase order and the Order menu and try to use the correct function. 

pastedimage1669656436602v1.png

However which ever one we use Create Corrective Credit memo or Cancel or Correct, we still get this same error message. 

pastedimage1669656536199v2.png

I have personalised the purchase order screen and the the prepayment invoice screen but to no avail. I cannot see what we are doing wrong. The only solution I could give her was to manually create a purchase credit memo from the Vendor record. 

Please could anyone suggest what we are doing wrong or that functionality isn't working properly. Currently running v21.0

Kind regards,

Kelly

  • KellyEnhanced Profile Picture
    KellyEnhanced 180 on at
    RE: How to use the correct function on a prepayment invoice on a vendor ledger

    Thank you Gavin for your reply that worked perfectly.

  • Verified answer
    Gavin Profile Picture
    Gavin 2,339 on at
    RE: How to use the correct function on a prepayment invoice on a vendor ledger

    Hi,

    To correct a Prepayment Purchase Invoice you'll need to post a Prepayment Credit Memo from the Purchase order.

    pastedimage1669716775822v1.png

    Ensure you have the Vendor Cr. Memo ppulate on the Prepayment tab

    pastedimage1669716956657v3.png

    And then post

    pastedimage1669716847891v2.png

    Hope this helps

    Thanks

    Gavin

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 9,272 Super User 2024 Season 1 on at
    RE: How to use the correct function on a prepayment invoice on a vendor ledger

    hello

    this is about nav but should be useful to you

    community.dynamics.com/.../372492

    DAniele

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