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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Preview in the order b...
Small and medium business | Business Central, N...
Answered

Preview in the order backlog won't represent the right font size

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Posted on by Community member 13
Hello NAV Community,
 
I have a customer that experiences some errors in the preview for the order backlog.
They are working with Microsoft Dynamics Navision 2017 on a Remote Desktop Server.
Some users can't print the order backlog because of formation errors. The problem has to be on the client side because if the customer is connecting with another PC to the RDS Host it works.
 
////
 
On the left side is the picture with the formation errors, on the right picture is the formation how it should be.
I tried to set the display scale to another size (100%-150%) and checked the RDP settings but on both PCs they are identical.
We updated the graphics card drivers and checked if it could be someting with the printer drivers but no success too.
 
I am hoping for a positive response.
 
Regards,
Felix
 
  • Verified answer
    Community member Profile Picture
    Community member 13 on at
    Preview in the order backlog won't represent the right font size
    Thanks for the reply.
     
    I found the issue. The ultawide monitor was working with picture in picture only when this option was activated the formation was like this.
    After I changed the resolution to the native 4k res it worked fine.
    Updating the graphics card drivers didn't made it better but i'm happy to know what caused the issue.
     
    Regards
    Felix
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 83,070 Super User 2025 Season 1 on at
    Preview in the order backlog won't represent the right font size
    Sorry, I'm not sure. Is the client side missing fonts?
     
     
    Hope this helps.
    Thanks.
    ZHU

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