mails are not flowing into CRM when we sent from Gmail

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Posted on by SaiKrishnaGudluru

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Hi All,

Greetings. We have enabled Server Side Sync (SSS) in our CRM (Dynamics 365) and it's been successful. But, issue is we are not able to receive mails from Gmail accounts (myname@gmail.com) into CRM.

Please provide your valuable inputs/help on this.

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SaiKrishnaGudluru 108 on at

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RE: mails are not flowing into CRM when we sent from Gmail

Thank you Nithya, will try out the steps given in the link.
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Community Member Microsoft Employee on at

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RE: mails are not flowing into CRM when we sent from Gmail

Of course you need to configure! It is not magic.. hahaha

technet.microsoft.com/.../mt622063.aspx

Some reasons why it fails:

community.dynamics.com/.../configuring-crm-server-side-sync-with-gmail
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Nithya Gopinath 17,074 on at

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RE: mails are not flowing into CRM when we sent from Gmail

Hi Sai Krishna,

Please refer the link below.

support.microsoft.com/.../email-fails-to-be-sent-or-received-when-server-side-synchronization-is-configured-with-gmail

Hope this helps you in resolving the issue.
tin-tin 230 on at

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RE: mails are not flowing into CRM when we sent from Gmail

Need to configure Email configuration ,run test and enabled it?
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Community Member Microsoft Employee on at

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RE: mails are not flowing into CRM when we sent from Gmail

Have you configure the mailbox, run test and enabled it?

Check the mailbox processing date to make sure it is not future date.