How to Assign Automatic Cases by Skill from the Customer Service Management Center

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Posted on by CU27091603-0

I have cases that arrive by email to my entity CRM cases I want to assign that case automatically to the agents who must attend to it, create the skills and assign those skills to each agent

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CU27091603-0 22 on at

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How to Assign Automatic Cases by Skill from the Customer Service Management Center

Thank you for your answer, do all the steps in the video but in the Edit assignment rule part I don't know how the assignment looks considering that I created a skill when I search for it it doesn't appear
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Muhammad.Affan 4,494 Super User 2025 Season 1 on at

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How to Assign Automatic Cases by Skill from the Customer Service Management Center

Hi There,

You can use skills based routing to route cases based on the defined skills.

Refer this video:

https://www.youtube.com/watch?v=ReUJbqjApS4

Thanks

Affan

Please mark my answer as Verified.