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The selected item cannot be tracked in Microsoft Dynamics CRM.Item Name=

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Posted on by USA80

I have a user that keeps getting the above error message when going into outlook. I have tried looking at the below post and everything is setup correctly already, but still getting the error.

https://community.dynamics.com/crm/b/leontribe/archive/2012/09/29/the-selected-item-cannot-be-tracked-in-microsoft-dynamics-crm

Any other ideas?

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TheMarkChristie 10,328 on at

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RE: The selected item cannot be tracked in Microsoft Dynamics CRM.Item Name=

Have a look at this post it should help you find it

community.dynamics.com/.../the-selected-item-cannot-be-tracked-in-microsoft-dynamics-crm
USA80 2 on at

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RE: The selected item cannot be tracked in Microsoft Dynamics CRM.Item Name=

How would I go about trying to find the offending tracked email in Dynamics?
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TheMarkChristie 10,328 on at

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RE: The selected item cannot be tracked in Microsoft Dynamics CRM.Item Name=

I have seen this before and it was when a email was tracked and then deleted before synchronisation - It might be worth raising this as a case with Microsoft - unless you can find the offending tracked email in Dynamics