How to disable/enable users in CRM online 2015

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Posted on by pasargard58

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Hi Everyone,

I have few users which I imported to CRM online 2015 using CRM import functionality. However these users appear disable on CRM online and I don't see any option in action bar (diable/enable button) to enable them. I've made sure in Office 365 I add these users CRM license, but still they are disable.

I even wrote a console application to change the user's state to enable, but get exception from CRM.

Could someone help me to how enable these users in CRM online.

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Dirk DB on at

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RE: How to disable/enable users in CRM online 2015

Hey all,

I'm user as well of Office 365 and CRM online.

Related to the discussion above: I have a TEST and PROD environment. I would like to allow test users to login on TEST but not on PROD.

As I cannot disable these users in the Office 365 portal, I was thinking in removing their role in the CRM TEST environment only, but as I do frequent refreshes from prod to test, I would need to manually configure their roles and security profiles each time again.

Does anyone have a better idea to manage this?

Thanks!
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pasargard58 185 on at

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RE: How to disable/enable users in CRM online 2015

Resolved the issue with Microsoft support. basically as most people mentioned users need to be assigned CRM license in Office 365 portal. However in my case because I imported them and then became disabled in CRM, I had to remove the CRM license from them and re-assign the CRM licence again. BUT, here is the catch I had to wait 10 minutes to see the effect in CRM application(according to MS support) and it works for me.

Thanks everyone.
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Aldo Macedo on at

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RE: How to disable/enable users in CRM online 2015

Hello Pasargard58,

Because CRM Online has O365 license mode, it will be not possible to sync License users with imported users in CRM Online.

I suggest you to open a ticket for Microsoft support and verify if can run user sync tasks that can enable this synchronization. CRM Online uses AD GUID and WindowsLiveID to sync licenses with O365 if there is no relationship between IDs and Licenses it will not possible to enable these users.

Verify that you don't have Security groups or AD configuration where you need to add your users in O365 because this could block license synchronization.

As workaround if it is not possible to force license sync for your users in CRM Online I recommend you to create new users in O365 portal and then do register assignation.

If new users are not synchronization in CRM Online you will need to create a ticket for Microsoft support and they could force synchronization for new users.

Best Regards,
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Community Member Microsoft Employee on at

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RE: How to disable/enable users in CRM online 2015

Hi

Sometimes groups are used in O365 to give another layer of security for a number of reasons. Could it be that these users aren't in a CRM Group that has already been created?

You can find this from the left hand navigation within the O365 portal.

Aaron
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Mithilesh Kumar 10,045 on at

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RE: How to disable/enable users in CRM online 2015

Hi there,

On Dynamics CRM Online, you won't find Enable / Disable button for System User Records because the Users are monitored through Office365 Portal.

If you have added Users through Office365, then you need to Assign / Remove the CRM License in order to make them Enable or Disable in Dynamics CRM.

Hope that helps

Thanks
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Royal King 27,686 on at

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RE: How to disable/enable users in CRM online 2015

There is no enable/disable button for online CRM , if you want to restrict the access to the system for any user ,

1.Go to portal.office.com/Admin-> Users-> Active Users

2.Select the user you want to disable.

3.Right side of the page you will see Assigned License

4.Click-on edit and remove the crm license

Above process will disable user from accessing the system as well when someone tries to assign record this user will not appear.
pasargard58 185 on at

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RE: How to disable/enable users in CRM online 2015

Hi Jimena,

Thanks for the respond, However my problem is I don't see those button in the Action bar. No matter if I select a user in the disabled user view or I open the user in edit form I Don't see the disable/enable button. To clarify the situation, I'm admin so it's not security issue. I even look at the ribbon definition using ribbon workbench and I can see that disable/enable buttons are there.

Cheers.
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Community Member Microsoft Employee on at

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RE: How to disable/enable users in CRM online 2015

Hi pasargard58,

+ Enable User:

1. On the nav bar, choose Microsoft Dynamics CRM > Settings.

Settings appears on the nav bar.

2.Select Settings > Security > Users.

3.Select the down arrow next to Enabled Users, and then choose Disabled Users.

4.Select the checkmark next to the user you want to enable, and on the Actions toolbar, select Enable.

5.In the Confirm User Activation message, select Activate.

+ Disable a user

1. On the nav bar, choose Microsoft Dynamics CRM > Settings.

Settings appears on the nav bar.

2.Choose Settings > Security > Users.

3.In the Enabled Users view, select the checkmark next to the user you want to disable.

4.On the Actions toolbar, select Disable.

5.In the Confirm User Record Deactivation message, select Deactivate.

If you want more information about manage users, I can share you this link

Manage users | technet.microsoft.com/.../dn531106.aspx

Please, let me know if this information was useful.

Best Regards,