Business rule to automatically fill in description of case. Need to add line breaks.

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Posted on by JMAtoms

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When creating a case depending on severity (high/medium/low) I want to auto-fill the case desciption. I'm doing this by setting up a business rule action of "Set Field Value". I change the value of the Description field.

Problem here is in the business rule designer the "Value" box is a single line text box and does not allow for line breaks. Is there some sort of short code I can insert to allow for inserting of line breaks. I'd like to add things like lists, etc...

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RE: Business rule to automatically fill in description of case. Need to add line breaks.

Hi JMAtoms,

Unfortunately, there is no code can do this. As a workaround, you need to use JS or plugin to achieve this.

A similar thread:

Include new lines on a default value for multiple line text fields - Dynamics 365 General Forum Community Forum

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