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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Downloading Downloads ...
Microsoft Dynamics GP (Archived)

Downloading Downloads not working

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Posted on by Richard Wheeler 75,848 Moderator
Is anyone else having trouble downloading files? I am trying to download GP 2010 SP 11.00.1799. The link is contained in a pdf. When I click the link to start the download all I get is the Microsoft Dynamics File Exchange System screen and then nothing happens. This has just started happening. Does this have anything to do with the latest flash bug? I tried Firefox and had the same problem. Fortunately I have an old WXP computer running and downloads work just fine over there.

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  • John Olley Profile Picture
    John Olley 365 on at
    RE: Downloading Downloads not working

    The one in here worked for me just now:

    mbs.microsoft.com/.../MDGP2010_PreviousPatches.pdf

    It sent me here: mbs2.microsoft.com/fileexchange for your specific 1799 version.

    Good luck!

    Thanks,

    John Olley

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Downloading Downloads not working

    That is the one. All I get is a blank download screen. It only works on my old XP computer.

  • John Olley Profile Picture
    John Olley 365 on at
    RE: Downloading Downloads not working

    You did log into Customer Source, right? You need to log in before you can download it. It 'should' ask you to log in, mine did, but if not, that might be why you are getting the blank screen. If it didn't, log into Customer Source first, then try clicking the link while you are still logged in another window.

    Are you trying to do this ON the server? Most Windows Server installations have strict website restrictions with Active X and downloading. You can either change the settings or download it on another PC then network drive it over to the server.

    Thanks,

    John Olley

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Downloading Downloads not working

    I log into PartnerSource thousands of times each year. Today was the first time I have seen this. The download page come up blank.

  • soma Profile Picture
    soma 24,410 on at
    RE: Downloading Downloads not working

    May be the below steps will helps you to solve the problems.

    1. Change the Internet Explorer Compatibility Mode(Press F12).

    2. Clear all the browsing history and cookies.

    3. Reinstall the Microsoft File Transfer Manager.

    Hope this helps!!!

  • Janeece Moreland Profile Picture
    Janeece Moreland 270 on at
    RE: Downloading Downloads not working

    IE Download as of 10/5/16

    I had this same issue after never having an issue with downloads.  I was provided this fix from the Feedback group.  And it worked!

     

    This sounds like an issue with file-exchange files.

     

    If your FTM window is not launching, please follow the steps given below:

    1) Open one of the file-exchanged links (like this one: MDGP2015_R2_DVD_ENUS.zip> https://mbs2.microsoft.com/fileexchange/?fileID=0466f51b-6a67-4021-bfef-6b57b0c345c8) in Internet Explorer (IE).

    2) Now right click on IE and select - 'Inspect Element'

    3) Developer Toolbar will open, here click on 'Emulation' and change 'Document mode' to 10 or 9. Click 'yes' to allow the file transfer manager to work, and Microsoft File Transfer Manager will pop-up to help you download the file. Please refer to attached emulation.png screenshot for visual reference.

     

    This page also has all the workarounds compiled together: https://mbs.microsoft.com/customersource/northamerica/AX/support/support-news/fileexchangeissue

  • Community Member Profile Picture
    Community Member on at
    RE: Downloading Downloads not working

    I'm having the same issue downloading GP 2016 and 2015 R2.

  • Niem T Profile Picture
    Niem T 30 on at
    RE: Downloading Downloads not working

    I had the same issue when I tried to download NAV 2017 and eLearning/course materials , I followed these instructions (link below) and read many forum's posts but it still doesn't work.

    mbs.microsoft.com/.../fileexchangeissue

    Most of the posts suggested these:

    Added to Trusted Sites:

    https://corp.sts.microsoft.com

    https://mbs.microsoft.com

    https://mbs2.microsoft.com

    But I was still having problem until I added this URL to Trusted Site (IE11-Tools, Options, Security tab)

    mbs2-cy1.partners.extranet.microsoft.com

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