Can't download template for data import

(0) Share

Report

Posted on by Community Member

Hi,

I am having trouble with data import/export which Microsoft have told me is due to my organisation using CRM Online 2015 with Office 2007.

However, today I realised I can't download any of the spreadsheet templates for data import (if I try it says 'this action is not supported'). I have checked with a colleague who has Office 2010 but she also has this issue.

Has anyone else had this issue?

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (1)

Vassil on at

Like (0)

Report

RE: Can't download template for data import

Can you paste a screenshot too? Is Dynamics giving you this error or your browser? Maybe it has something to do with your corporate firewall and not with Dynamics or Office. When you select an entity to download a template for, you just start downloading a XLSX file and nothing more.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Can't download template for data import

After I click download:

Was this reply helpful? Yes No
Vassil on at

Like (0)

Report

RE: Can't download template for data import

Do you also have rights as a system administrator in the system or a custom role?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Can't download template for data import

Yes I am system admin

Was this reply helpful? Yes No
Verified answer

Community Member on at

Like (1)

Report

RE: Can't download template for data import

Turned out our issue was due to Microsoft applying 0.1 in the background before we had update 1 applied. Luckily we were due to upgrade to Update 1, otherwise I don't think Microsoft had any idea how else to fix this.

Was this reply helpful? Yes No