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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... CJ to CID segment fails

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CJ to CID segment fails

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Posted on by Wiz of D365M

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When attempting to send a mail with a CIJ Segment-based journey to a CID segment, using an email with CID audience personalization I get the below error (CJ dont know any email fields), which seems strange, since the segment members DO have an email (see last pic)

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Leah Ju Microsoft Employee on at

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CJ to CID segment fails

Hi Partner,

It's so strange!

Maybe you can refer to this documentation to check all:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-ci-profile#set-up-your-customer-insights---data-environment-for-use-with-customer-insights---journeys

I noticed that the first step has some error, could you share it?

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VO-01070121-0 11 on at

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CJ to CID segment fails

Hi,

Have you mapped your Audience email field for customer profiles in Settings?

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