Error occurred while creating the incoming email <message title> for the mailbox <mailbox>

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Hi Everyone,

Getting this error consistently for a couple of inboxes in our system. All users inbox setups are the same (server-side synchronization). There are no queue backups for any users, and the main problem accounts have all emails converted to activities checked. Not sure where to go from here or why this error keeps occurring. Any help appreciated!

Thanks

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Joe Griffin 1,254 on at

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Hi ChadJ,

This sounds like it could be a security permission issue. Have you checked to ensure that the users security roles have all of the required permissions to create Email Activity records?

Thanks

Joe

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Community Member on at

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Hi Joe,

The user receiving almost all the errors is has a role of system administrator so has all the required permissions I believe.

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ADN on at

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Chadj, did you ever resolve this issue? I see people say permission is the cause, but have not seen anyone confirm that.

Thanks

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Rose Duley 780 on at

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Hi Chad

Have you found any solution to this problem? We recently upgraded to Dynamics CRM 2016. Came into work one morning and our main Support queue (which is owned by a Team), which receives emails for the entire team stopped working! I have ensured that the team has the CSR security role. The queue has Incoming Email - Convert to Email activities - set to "All email messages", but error persists and the queue does not receive emails. We are using server side sync.

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JaiG on at

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Hi, were you able to resolve this? We are encountering the exact issue now as well.

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Rose Duley 780 on at

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Hi. You need to check the permissions of the queue. Once I assigned the correct permissions to the queue the queue's mail started to synchronize again. I then found that there were still some emails missing. I looked in OWA and could not see the emails in the inbox. They had all been put in a sub folder called "Undeliverable". CRM has a configuration setting in the Emails Server Profile that says "Move Failed Emails to Undeliverable Folder” Yes/No. This was set to YES. I changed it No and moved all recent emails back to the Inbox. These emails then entered the queue in the CRM.

Extra Note: - I stand to be corrected, but I think that the permissions were lost when I changed the team's business unit. It seems that if you change business unit the roles are lost. We also had a Microsoft CRM update at the same time, so not too sure what the cause was.

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JaiG on at

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Thanks.

Here's the issue I had:

I manually created 3 queues and 3 mailboxes (for the queues).

> worked great

Then created 3 users with the same email address, CRM then created queues and mailboxes for these

> this caused the mailboxes to stop working because there were multiple queues with the same email address

I deleted the queues

> still didn't work

I had to delete the email address from the user to fix the issue.

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Community Member on at

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I had the same problem, i found the solution in the link below:

crmtipoftheday.com/.../if-email-gets-rejected-check-for-duplicate-addresses

the problem was, duplicate email addresses in mailboxes ( Active and incative), you will delete or change all duplicate email adresses in mailboxes and keep one mailboxes with unique email adresse

I hope this helps :)

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