Hi,
I have a handful of leads that are shooting back an error when i try to qualify them. What i understand is the process flow for these leads has been completed correctly, ie, the lead was qualified, an opportunity, contact and account was created from this qualification but the lead stayed at the "open" stage.
So now when i try to qualify the lead the system is thinking this has already been qualified (see error message stating active stage is not a lead) How can I get around this to mark these leads as qualified without creating a new contact, account etc and getting passed this error.
Thanks in advance for the help.
Full error message:
<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">Active stage is not on 'Lead' entity.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>f1f4989c-6a97-4481-a088-bb1850c925f7</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>Active stage is not on 'Lead' entity.</Message><Timestamp>2017-12-04T15:25:58.2449541Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault><ActivityId>f1f4989c-6a97-4481-a088-bb1850c925f7</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>Active stage is not on 'Lead' entity.</Message><Timestamp>2017-12-04T15:25:58.2449541Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>
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