Hi all,
Apologises if this has been asked previously, is it possible to capture a Teams call against a contact or an opportunity in Dynamics automatically instead of a user having to go in an manually set an activity?
Thanks in advance
Hi all,
Apologises if this has been asked previously, is it possible to capture a Teams call against a contact or an opportunity in Dynamics automatically instead of a user having to go in an manually set an activity?
Thanks in advance
It is currently not possible at the moment with the current Dynamics 365 for Microsoft Teams integration.
It might be possible by implementing a scheduled flow in Power Automate to Call Microsoft Graph API and get the list of all call records, match with the number/email address of the Contact in Dynamics 365.
https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-1.0
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