Capturing Teams calls against contacts and opportunities

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Posted on by louisa lane

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Hi all,

Apologises if this has been asked previously, is it possible to capture a Teams call against a contact or an opportunity in Dynamics automatically instead of a user having to go in an manually set an activity?

Thanks in advance

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Linn Zaw Win 3,407 on at

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It is currently not possible at the moment with the current Dynamics 365 for Microsoft Teams integration.

It might be possible by implementing a scheduled flow in Power Automate to Call Microsoft Graph API and get the list of all call records, match with the number/email address of the Contact in Dynamics 365.

https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-1.0

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