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I apologize in advance, I have only been with my company a short while and am not entirely familiar with this system. We had issues with our printer and now after setting a new printer as the default printer (2) we can no longer print in Landscape for our reports. Even when we go in and change the print settings for the report and I have even tried changing the printer print settings I am getting no where with this issue. We are using windows 7/2010 I believe and I'm unsure of what version of RMS we are using. Any advice in how best to move forward to fix this problem would be much appreciated!
When you say "reports" do you mean Store Operations Manager, Reports?
That function uses the default Windows driver configured in Windows under Control Panel, Devices & Printers.
Printer 2 under Receipt Properties is for printing a second receipt from POS such as a full page layout to a report printer..
If you have no need for that feature you can remove the entry and set Printer 2 to 'Do not print' with Journal disabled.
If you are still having problems printing reports open the driver properties under Devices & Printers in Windows, change the setting there, and test print from the driver's General tab. If that is not working as expected, reinstall the driver.
Hi! I hunted through several years worth of support tickets but could not find anything matching your issue. The only support ticket that came close was a customer using Microsoft RMS and Microsoft Word. The resolution to print in landscape was to change the "Orientation button under Page Layout tab in Word".
Hi WBGSSI,
As Kevin suggested, have you tried printing to the printer in Landscape from outside of RMS?
Does this work?
_______________________________________________
Just a note that Mainstream support for Microsoft Dynamics RMS 2.0 ended on July 10, 2016; and extended support ends on 7/13/2021:
https://community.dynamics.com/rms/b/rmssupport/archive/2015/10/22/microsoft-dynamics-rms-2-0-mainstream-support-discontinuation-july-10-2016
Dynamics Retail Management System 2.0 - Microsoft Lifecycle | Microsoft Docs
This is less than 3 months from now; and you can continue using RMS after this date but technical support will not be available.
I would recommend checking with your partner in regard to what they may recommend as a replacement system after the extended support end date.
I am not certain who the best person would be to contact to determine that information or to reach out to for assistance. When we were experiencing issues with the printer initially I had to self diagnose and fix the issue. We have printed our reports from the same computer onto a different printer that is not set as our default printer (2) and it will print in landscape with no issue. It seems to be an issue specifically with this printer. Could it be because we have this printer set as the default printer (2)? We can print receipts just fine, because we do not want/need them in landscape. We are a not for profit organization in southern indiana in the Evansville area.
Hi! Have you contacted the place or person that provided the RMS software? It might be helpful to have someone remote in and check which version of RMS you are using as well as some of the report and windows driver settings. You can also try printing using another computer and printer or trying to print to PDF and seeing if landscape works when printing to PDF. What type of store do you have and what city/state are you in? I might be able to help or recommend someone depending on your business type and location.
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