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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Sale order confirmatio...
Supply chain | Supply Chain Management, Commerce
Answered

Sale order confirmation take too much time

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Posted on by Valentin DORNIER 174
Hello experts, 
 
I am facing a problem when generating a sale order confirmation. It takes 45s to generate the sale order confirmation even if I have only 1 line in my sale order. I have made the test on multiple customers, with differents items, ... but always the same issue.
I also tried to confirm the sale order without printing any document and it tooks the same time

I tried to do the same test on the same environment (UAT) but on another legal entity. It tooks 5s. The version is 10.39
 
Do you have any idea about a set up that could be the cause of this issue ? 
 
More generally, what happens in the background when we generate a sale order confirmation?
 
Thank you for your help ! :)
I have the same question (0)
  • Suggested answer
    AR-01121610-0 Profile Picture
    AR-01121610-0 4,971 Moderator on at
    Hy,
     
    typically the frist process (order confirmation) takes the longest time as the code has to be loaded and after the first load the code is cached and is more fast the second time.
    To compare Tiet 1 (Cloud hosted environment) and Tier 2 (UAT) is not really comparable as TRier 2 can have multiple instances, even the caching is the same as on Tier 1.
     
    For production (as well as for UAT) the recommendation from me ist to use batches to confirm, so all operations run in background, you do not need to care about runtime and it does not block your einvironment.
     
    Hope this helps.
     
    Herzliche Grüße / kind regards,
     
    Andreas Raithel
    D365FO Solution Architect
     
  • Navneeth Nagrajan Profile Picture
    Navneeth Nagrajan 2,533 Super User 2026 Season 1 on at
    Hi,
     
    As Andreas mentioned, UAT environments (Tier-2) environment are allocated with more processing power compared to the Tier-1 environments. If the Sales order confirmation is taking 5 seconds in the UAT environment then expect much faster processing times in the Production instance too. 
     
    References:
     
    Happy to answer questions, if any. 
     
     
  • Verified answer
    Valentin DORNIER Profile Picture
    Valentin DORNIER 174 on at
    Hello ! 
     
    Thank you very much for your answers. 
     
    The problem has been solved.  It was a selection step in the SQL database that was problematic. Our Microsoft partner resolved the issue. 

    Thank you again for your answers ! :)
     
    Best regards

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