EPS$ external portal search gives inconsistent results

(0) Share

Report

Posted on by urklnme

439

ok. here it is. I have an external portal for external users to lookup their tickets (case/incident).

The view results displayed defaults to all tickets. There is a search box control.

when ABCD (which is same as ABCD*) is typed into the search box, the results contains tickets with a title/summary field that begins with ABCD

AND tickets with ABCD in the title/summary field.

In the same way, when typing some other arbitrary search value XYZ, only results that begin with the search value are returned. ( I know there are other tickets that have XYZ in the title/summary, because they show when I do a search with a prefixed wildcard *XYZ)

INCONSISTENT RESULTS!!!!

This is what drives people crazy!!! at least it drives me crazy.

If anyone can shed light on this PLEASE do so.

I have the same question (0)

All responses (3)

Answers (0)

Nya 29,060 on at

Like (0)

Report

Hi,

Do you mean that you search with different keywords and the results are matched in different ways?

Do these keywords have any characteristics？

Best Regards,

Nya

Was this reply helpful? Yes No
urklnme 439 on at

Like (0)

Report

Yes Nya, the 2 arbitrary string searches (ABCD and XYZ) return differently matched results. The strings are just words that appear in the title/summary field of the Ticket(case/incident) record. No special characteristics....

I believe that the search control on an entity list (the grid of results) searches all the text fields on the rows (tickets) listed. I have checked the tickets in question and the search strings do not appear at the beginning of any other text fields that are listed in the entity list.

I just cannot figure out how this is possible. probably something I did. :)

I keep checking the Site Settings in Portal Management but have not found anything there that would cause this.

As a workaround, I added a filter to allow the customer to find tickets that begin with a string. The filter works well.

Was this reply helpful? Yes No
urklnme 439 on at

Like (0)

Report

Is there anyone that can confirm the default portal search behavior is flawed or not flawed?

Is an "ABCD" (or ABCD*) search only supposed to return results where ABCD is at the beginning of a field included in the search?

Was this reply helpful? Yes No