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1. How do we can access avaya data (recordings), in CRM . So that we can search the recording ?
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Hi, we have a customization of Dynamics Telephony (dynamicstelephony.com) that integrates with NICE Call Recording. Is that what you mean? It puts a link (URL) to the call recording in the phone-call activity record in CRM
Hi
I would like to recommend a CTI solution that seamlessly integrates MS Dynamics to Avaya. The company name is Tenfold. They offer features such as click to dial, call pop up notification, advanced analytics and much more. You can sign up for 7-day free trial and request for a demo.
www.tenfold.com/.../avaya
Hi Bhabani, accessing recordings is possible through a CTI tool or CRM-phone system connector. Tenfold allows users to record and log 100% of calls that come in through Avaya.
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