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Hi:
Can you generate a dunning letter in Business Central?
If not, what third party would have it?
John
In that case you can send an email to your customer as reminder attached your Word file while sending the notification. from customer card.
As Nitin mentioned, you should try the standard Reminder feature.
https://learn.microsoft.com/en-us/dynamics365/business-central/finance-setup-reminders
https://learn.microsoft.com/en-us/training/modules/send-reminders-dynamics-365-business-central/
https://usedynamics.com/business-central/finance/automatic-reminders/
Hope this helps as well.
Thanks.
ZHU
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