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Sudden Script loading errors across different Dynamics 365 On-premise Organizations

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Posted on by egvi

Some, but not all users, are experiencing script load errors while using Google Chrome Browser (Version 126.0.6478.127 (Official Build) (64-bit)), but not using Edge.

There seems to be two types of errors, one is when clicking a record, it just get stuck on loading:

The second error occurs when navigating from a subgrid or lookup field to another form, the main "scripts" seem to be loaded fine, but related libraries that are also loaded, the functions seems to be missing.

Both errors seems to be related to the CustomScriptsManager

Error occurs on several different On-Premise installations under the following version:

Microsoft Dynamics 365Version 1612 (9.0.47.8) (DB 9.0.47.8)

At first i could not reproduce the error (even though i was on the same version of Chrome), but after clearing my entire cache (all time), I was able to reproduce the error as well.

Uninstall Chrome (and installing v 116) seems to fix the error, but as we have group policy for auto updates, the error starts again as soon as the browser is updated to v126. I´ve searched around, but only found old examples of this, on Chrome version 73, and a much older dynamics release, so i am unsure if the problems are related.
Do anyone have any insights as to what could be the cause ?
It seems like it could be somehow cache related, as i can only force the error to occur after clearing the cache.

Clearing the cache on Edge however, does not cause the error to occur.

Best regards,

Emil

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CP-FR-67 47 on at

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We've got exactly the same issue...
It's getting worse and worse as more and more customers have the update, have you found a solution other than using Edge ?

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egvi 22 on at

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So far only quick fix is to recommend our users to use Edge.

I´ve also had people respond on Chrome Community, and one person actually pointed out what the error is, Dynamics 365 V9.0.51 On premise not working In Chrome browser - Google Chrome Community, but I'm not sure we´ll see a fix for it if its with the Microsoft way of having implemented the script loading (that's what he suggested).
The only other way that seems to be working, is upgrading to Dynamics version 9.1, we have tried that on one of our development system, and there the script loading seem to be working fine.

Best regards,

Emil

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CP-08070922-0 6 on at

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Same issue here.

We found out that it works with Chrome v122 but that is also only a workaround because of security issues.

It also fixes the error if you use legacy form rendering but that causes other problems in our environment.

Any other solution?

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MK-08071500-0 4 on at

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Same issue here.

Not possible for us to upgrade to 9.1

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MD-04060851-0 2 on at

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Same issue here, with Dynamics 365 CE, v. 8.2 onpremise.

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CP-FR-67 47 on at

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Here is a workaround with CRM 8.0, not optimal at all but apparently it seems to work :

Edit file : \_static\form\formcontrols.js

and replace function $BQ_1 by :
$BQ_1: function() { var ctxt = this; if (!IsNull(this.$5J_1) && this.$8o_1) { setLoadingText(Xrm.Internal.getResourceString('LOCID_PAGE_LOADING_EXECUTE_ON_LOAD')); var l = this.$5J_1.length; for (var i = 0; i < l; i++) { var func = Mscrm.TurboForm.Control.CustomScriptsManager.$1k.contentWindow[this.$5J_1[0].$7S_1]; if (typeof func === "function") { var $v_0 = Array.dequeue(this.$5J_1); Mscrm.TurboForm.Control.CustomScriptsManager.$1k.contentWindow[$v_0.$7S_1]($v_0.$7s_1); } else break; } if (this.$5J_1.length > 0) setTimeout(function() { ctxt.$BQ_1(); }, 100); } }

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PG-09071540-0 10 on at

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@CP-08070809-0

I can't find this function on a formcontrol.js in Dynamics 8.2, but I find a $BQ_2, do you think it's the same ?

Thanks for your reply

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CP-08070922-0 6 on at

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In Dynamics 9.0 I can not find $BQ_1 or $BQ_2 in formcontrol.js

Do some one have a workaround for Dynamics 9.0?

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CP-FR-67 47 on at

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@PG-09071540-0

Can you copy/paste $BQ_2 ? (that function doesn't exist in 8.0)

or do you have another function with this kind of call :

var $v_0 = Array.dequeue(this.$5J_1); Mscrm.TurboForm.Control.CustomScriptsManager.$1k.contentWindow[$v_0.$7S_1]($v_0.$7s_1);
?

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PG-09071540-0 10 on at

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Here the complete function

$Cj_1: function() {
if (!IsNull(this.$5u_1) && this.$7i_1) {
setLoadingText(Xrm.Internal.getResourceString('LOCID_PAGE_LOADING_EXECUTE_ON_LOAD'));
while (this.$5u_1.length > 0) {
var $v_0 = Array.dequeue(this.$5u_1);
Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow[$v_0.$8G_1]($v_0.$8f_1);

And for the $BQ_2

this.$BQ_2 = [ [ '#ffffcc', '#ffff99', '#ffff66', '#ffff33', '#ffff00', '#cccc00', '#999900', '#666600', '#333300' ], [ '#ffccff', '#ff99ff', '#ff66ff', '#ff33ff', '#ff00ff', '#cc00cc', '#990099', '#660066', '#330033' ], [ '#ccffff', '#99ffff', '#66ffff', '#33ffff', '#00ffff', '#00cccc', '#009999', '#006666', '#003333' ], [ '#ffcccc', '#ff9999', '#ff6666', '#ff3333', '#ff0000', '#cc0000', '#990000', '#660000', '#330000' ], [ '#ccffcc', '#99ff99', '#66ff66', '#33ff33', '#00ff00', '#00cc00', '#009900', '#006600', '#003300' ], [ '#ccccff', '#9999ff', '#6666ff', '#3333ff', '#0000ff', '#0000cc', '#000099', '#000066', '#000033' ], [ '#ffffff', '#cccccc', '#999999', '#666666', '#333333', '#ffcc00', '#ff9900', '#ff6600', '#ff3300' ], [ '#000000', '#ccff00', '#99ff00', '#66ff00', '#33ff00', '#00ccff', '#0099ff', '#0066ff', '#0033ff' ] ];
Mscrm.HtmlBarControl.initializeBase(this, [ element ]);

But I don't think it's usefull.

Thanks for your help :)

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