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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / phonecall incident sta...
Microsoft Dynamics CRM (Archived)

phonecall incident statecode

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Posted on by che 65

1、there is a customize btn F on incident entity page。when i click F、JavaScript send a req to create a phonecall record。

but the phonecall record ‘s statecode is canceled instead of completed。

and it turn out that the phonecall record update immediately after it created。

anyone has any ideas？

best regards。

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  • che Profile Picture
    che 65 on at
    RE: phonecall incident statecode

    but the phonecall added by user is not changed to be canceled when incident is resolved . phonecall generated by codes has changed to be canceled when incident is resolved.  

  • Suggested answer
    che Profile Picture
    che 65 on at
    RE: phonecall incident statecode

    i set the status of tellphone by codes , anyway it works .thanks all.

  • che Profile Picture
    che 65 on at
    RE: phonecall incident statecode

    the codes only create a phonecall record.

    thanks for your answer

  • che Profile Picture
    che 65 on at
    RE: phonecall incident statecode

    there is no workflow or plugin to update phonecall entity.

    thanks for your answer

  • che Profile Picture
    che 65 on at
    RE: phonecall incident statecode

    no,there is no plugin or workflows to update phonecall entity.

    thanks for your answer : )

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: phonecall incident statecode

    Normally the Phone call record is cancelled if the case is Resolved. Check if there is any plugin or workflow or javascript  that resolves that case.  You will have to change the order if you want to keep the phone call open.

  • Verified answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: phonecall incident statecode

    In addition of David's reply, also check the code that is getting execute on button F.

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: phonecall incident statecode

    Have you got any workflows or plugins that run on the phonecall entity that may make the update ?

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