phonecall incident statecode

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Posted on by che

1、there is a customize btn F on incident entity page。when i click F、JavaScript send a req to create a phonecall record。

but the phonecall record ‘s statecode is canceled instead of completed。

and it turn out that the phonecall record update immediately after it created。

anyone has any ideas？

best regards。

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che 67 on at

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RE: phonecall incident statecode

but the phonecall added by user is not changed to be canceled when incident is resolved . phonecall generated by codes has changed to be canceled when incident is resolved.

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che 67 on at

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RE: phonecall incident statecode

i set the status of tellphone by codes , anyway it works .thanks all.

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che 67 on at

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RE: phonecall incident statecode

the codes only create a phonecall record.

thanks for your answer

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che 67 on at

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RE: phonecall incident statecode

there is no workflow or plugin to update phonecall entity.

thanks for your answer

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che 67 on at

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RE: phonecall incident statecode

no,there is no plugin or workflows to update phonecall entity.

thanks for your answer : )

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Kokulan 18,054 on at

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RE: phonecall incident statecode

Normally the Phone call record is cancelled if the case is Resolved. Check if there is any plugin or workflow or javascript that resolves that case. You will have to change the order if you want to keep the phone call open.

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Dynamics365 Rocker 7,755 on at

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RE: phonecall incident statecode

In addition of David's reply, also check the code that is getting execute on button F.

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David Jennaway 14,065 on at

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RE: phonecall incident statecode

Have you got any workflows or plugins that run on the phonecall entity that may make the update ?

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