Dynamics Community Forum Thread Details

Create an email activity when an email is sent to a certain mailbox

Hi all,

we have a model driven app that has a custom entity called PCO Tasks.

We have a power automate workflow that when an email is dropped into a certain mailbox, creates a PCO Task.

What we then want to happen (if possible out of the box) is for dynamics email routing to then create an email activity (with any attachments) and attach to the PCO task.

Now, I can achieve the above by extending the flow that creates the PCO task by using an add record - Dataverse action - and creating an email activity record and populating its PCO task regarding column with the ID from the previous create PCO task action.
However, I was wondering if there is a way out of the box for the email activity to be generated on the fly when an email hits the mailbox address, then attach?

I know I might have to use a flow to attach the email activity to the PCO record, like on email activity creation find record and attach. But just wondered if the email activity - along with any attachments could be created out of the box?