Impact of Upgrading CRM online for a 24hour service firm

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Posted on by Ben Evans

Hi there,
I am working for a firm which are a 24 hour service provider who receive email based cases 24 hours a day and I was wondering what the impact would be on automated case creation when trying to upgrade them to the latest version of CRM. They are online so I would have to schedule it.
Would the mailboxes work as per usual or will they reboot essentially when upgraded and process the emails that they have missed during down time?

Thanks,
Ben

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