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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Auto Responder for EAC...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Auto Responder for EACH Form submit

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Posted on by Wannes D 40

How can we set-up auto responders for customers submitting a form? But like really EACH time a customer submits the form.

Customer journey limits this to once as we can only have a customer going through the journey once....

Also recurring Customer Journeys for each day doesn't support this as the customer Journey will send to ALL contacts that ever submitted the form...

Thanks in advance!

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Seconded for looking for a way to do this....

    Double Opt-In doesn't meet the need as the customer has to click on the opt-in link in the email or their form submission is hidden from Dynamics (not stored in the form submissions entity until after they click that link)

    Please help super important to us too..

  • Michael Beard Profile Picture
    Michael Beard 15 on at

    Looking for the same solution. I've found a variety of solutions posted in this community but they all involve complex workarounds (using Microsoft Flow or AJAX code). This should be a simple thing. Add person to contacts once, but send an email every time the form is submitted. Why is this not a basic functionality built into the CRM?

  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Wannes, Joshua and Michael,

    You could vote for this most voted relevant idea:

    https://experience.dynamics.com/ideas/idea/?ideaid=0f4ff65b-6f70-ea11-99e5-0003ff68d51c

    Regards,

    Clofly

  • Suggested answer
    Aga M Profile Picture
    Aga M on at

    Hi Wannes D,

    Thank you for the question.
    Unluckily, this scenario is not yet supported in D365 for Marketing. It will be in the future however.

    Best Regards,
    Aga

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