Hi everyone,
We recently had a client that sent us in a an issue where they printed 2 invoices. Let's call them invoice 1 and invoice 2. They were printed for different companies.
Invoice 1 printed incorrectly. It stated that it was invoice 2, the bill to address and name were correct but the contact was from invoice 2 (a completely different company), and it used invoices 2 customer id. The totals were correct. Invoice 2 printed correctly.
They went back and reprinted and everything looked correct. Everything was posted in GP correctly.
What could have caused something like this? Should we be worried that it could happen again or possibly just a one time glitch on GP's part?
Any info is helpful!
Thanks,
RM82
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