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Invoice Printed Contact from another Company

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Posted on by Community Member Microsoft Employee

Hi everyone,

We recently had a client that sent us in a an issue where they printed 2 invoices. Let's call them invoice 1 and invoice 2. They were printed for different companies.

Invoice 1 printed incorrectly. It stated that it was invoice 2, the bill to address and name were correct but the contact was from invoice 2 (a completely different company), and it used invoices 2 customer id. The totals were correct. Invoice 2 printed correctly.

They went back and reprinted and everything looked correct. Everything was posted in GP correctly.

What could have caused something like this? Should we be worried that it could happen again or possibly just a one time glitch on GP's part?

Any info is helpful!

Thanks,

RM82

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Community Member Microsoft Employee on at

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RE: Invoice Printed Contact from another Company

Ven,

Yes! It is a Sales Order Processing invoice.

RM82
26P2ER 1,773 on at

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RE: Invoice Printed Contact from another Company

Hi -

Could you please clarify if you are referring to Sales Order Processing Invoice here?

Regards

Ven