web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Suggested Answer

Dynamics BusinessCentral 14 WEB Browser Error

(0) ShareShare
ReportReport
Posted on by 15

Hello,

I am trying to connect to BC with a WEB Client and I am getting the Error Message : Something went wrong. HighCarts is undefined.  This is running on AZure VM with Windows Server 2019 and my verison is BC 14 CU2. I have not seen this message before and I don't know what is wrong. 

Error accessing Website
Unhandled error occurred on a browser or device client:
{
  "clientInfo": {
    "cpuClass": "x86",
    "platform": "Win32",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; rv:11.0) like Gecko",
    "browserLanguage": "en-US"
  },
  "originalError": {
    "description": "'Highcharts' is undefined",
    "number": -2146823279,
    "stack": "ReferenceError: 'Highcharts' is undefined\n   at initializeChartLanguage (localhost/.../BusinessChartAddIn.js at createUI (localhost/.../BusinessChartAddIn.js at Update (localhost/.../BusinessChartAddIn.js at Microsoft.Dynamics.NAV.InvokeScriptMethod (localhost/.../ScriptControlAddIn.js at DN.ScriptControlAddInAdapter.prototype.$81 (localhost/.../framework.js at b (localhost/.../mscorlib.js at Anonymous function (localhost/.../logicalclientdll.js at t.prototype.emit (localhost/.../logicalclientdll.js at t.prototype.flushScope (localhost/.../logicalclientdll.js at t.prototype.flushScope (">localhost/.../logicalclientdll.js
  },
  "message": "'Highcharts' is undefined",
  "pageUrl": "">localhost/.../
  "detailedMessage": "   at initializeChartLanguage (localhost/.../BusinessChartAddIn.js at createUI (localhost/.../BusinessChartAddIn.js at Update (localhost/.../BusinessChartAddIn.js at Microsoft.Dynamics.NAV.InvokeScriptMethod (localhost/.../ScriptControlAddIn.js at DN.ScriptControlAddInAdapter.prototype.$81 (localhost/.../framework.js at b (localhost/.../mscorlib.js at Anonymous function (localhost/.../logicalclientdll.js at t.prototype.emit (localhost/.../logicalclientdll.js at t.prototype.flushScope (localhost/.../logicalclientdll.js at t.prototype.flushScope (">localhost/.../logicalclientdll.js

I have the same question (0)
  • Suggested answer
    Robert B. Profile Picture
    257 on at

    Hi gmavrogeorgis,

    It's a long shot but in case nothing changed on that server, or the azure settings, it could be your browser.

    Try this in Chrome:

    pastedimage1573684535326v1.png

    Good luck,

    Robert

    Please verify my answer if it helps you resolve this question, that way others can find this solution easier!

  • Axel Zorn Profile Picture
    on at

    Hi Robert,

    my Chrome has JavaScript enabled, but it doesn't work.

    Any Ideas?

    REgards

    Axel

  • Axel Zorn Profile Picture
    on at

    Hi Robert,

    it only occours, if i use the profile Sales-Manager

    Regards

    Axel

  • Suggested answer
    Robert Bulugea Profile Picture
    70 on at

    Hi Axel,

       I suppose you're OnPrem, looks like this is a bug after all, fixable with a platform update (bug description below my message, link here):

    Cheers,

    Robert

    Platform hotfixes

    ID

    Title

    342057

    "Highcharts is not defined" error message is displayed on the Business Central Web client or in the Business Central Outlook add-ins window in Outlook.

  • ericb27 Profile Picture
    15 on at

    Anyone still having this issue onprem. We updated to the Platform Build 41152 but still have this issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 1,850 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 1,045 Super User 2026 Season 1

#3
Dhiren Nagar Profile Picture

Dhiren Nagar 959 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans