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Dynamics BusinessCentral 14 WEB Browser Error

Posted on by 15

Hello,

I am trying to connect to BC with a WEB Client and I am getting the Error Message : Something went wrong. HighCarts is undefined.  This is running on AZure VM with Windows Server 2019 and my verison is BC 14 CU2. I have not seen this message before and I don't know what is wrong. 

Error accessing Website
Unhandled error occurred on a browser or device client:
{
  "clientInfo": {
    "cpuClass": "x86",
    "platform": "Win32",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; rv:11.0) like Gecko",
    "browserLanguage": "en-US"
  },
  "originalError": {
    "description": "'Highcharts' is undefined",
    "number": -2146823279,
    "stack": "ReferenceError: 'Highcharts' is undefined\n   at initializeChartLanguage (localhost/.../BusinessChartAddIn.js at createUI (localhost/.../BusinessChartAddIn.js at Update (localhost/.../BusinessChartAddIn.js at Microsoft.Dynamics.NAV.InvokeScriptMethod (localhost/.../ScriptControlAddIn.js at DN.ScriptControlAddInAdapter.prototype.$81 (localhost/.../framework.js at b (localhost/.../mscorlib.js at Anonymous function (localhost/.../logicalclientdll.js at t.prototype.emit (localhost/.../logicalclientdll.js at t.prototype.flushScope (localhost/.../logicalclientdll.js at t.prototype.flushScope (">localhost/.../logicalclientdll.js
  },
  "message": "'Highcharts' is undefined",
  "pageUrl": "">localhost/.../
  "detailedMessage": "   at initializeChartLanguage (localhost/.../BusinessChartAddIn.js at createUI (localhost/.../BusinessChartAddIn.js at Update (localhost/.../BusinessChartAddIn.js at Microsoft.Dynamics.NAV.InvokeScriptMethod (localhost/.../ScriptControlAddIn.js at DN.ScriptControlAddInAdapter.prototype.$81 (localhost/.../framework.js at b (localhost/.../mscorlib.js at Anonymous function (localhost/.../logicalclientdll.js at t.prototype.emit (localhost/.../logicalclientdll.js at t.prototype.flushScope (localhost/.../logicalclientdll.js at t.prototype.flushScope (">localhost/.../logicalclientdll.js

  • ericb27 Profile Picture
    ericb27 15 on at
    RE: Dynamics BusinessCentral 14 WEB Browser Error

    Anyone still having this issue onprem. We updated to the Platform Build 41152 but still have this issue.

  • Suggested answer
    Robert Bulugea Profile Picture
    Robert Bulugea 70 on at
    RE: Dynamics BusinessCentral 14 WEB Browser Error

    Hi Axel,

       I suppose you're OnPrem, looks like this is a bug after all, fixable with a platform update (bug description below my message, link here):

    Cheers,

    Robert

    Platform hotfixes

    ID

    Title

    342057

    "Highcharts is not defined" error message is displayed on the Business Central Web client or in the Business Central Outlook add-ins window in Outlook.

  • Axel Zorn Profile Picture
    Axel Zorn on at
    RE: Dynamics BusinessCentral 14 WEB Browser Error

    Hi Robert,

    it only occours, if i use the profile Sales-Manager

    Regards

    Axel

  • Axel Zorn Profile Picture
    Axel Zorn on at
    RE: Dynamics BusinessCentral 14 WEB Browser Error

    Hi Robert,

    my Chrome has JavaScript enabled, but it doesn't work.

    Any Ideas?

    REgards

    Axel

  • Suggested answer
    Robert B. Profile Picture
    Robert B. 257 on at
    RE: Dynamics BusinessCentral 14 WEB Browser Error

    Hi gmavrogeorgis,

    It's a long shot but in case nothing changed on that server, or the azure settings, it could be your browser.

    Try this in Chrome:

    pastedimage1573684535326v1.png

    Good luck,

    Robert

    Please verify my answer if it helps you resolve this question, that way others can find this solution easier!

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