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ReportWe are using GP 10.0
We had a problem last month while processing a manual payroll check. The reports stopped printing due to a printer issue. Our IT department was able to get the printer working but the remainder of the reports did not print.
Our payroll clerk then was not able to process the next normal payroll. Everytime she would run the build, it would add additional transactions to the build and not let her remove the build. Others were able to do the processing. Our solution at the time was to assigned the clerk to another gpuser id.
We now fine that the posting did occur to the employees records and W2 etc., but nothing posted to the GL.
We accidentally just did a void check for another employee while logged on as the original gpuser. reports were generated, but nothing posted to the GL
We ran check links, and had no issues. Clearly there is something stuck somewhere in the system.
Has anyone experienced a similar issue.
Any guidance would be greatly appreciated
Hugh McVeigh
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