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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics GP Utilities ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Dynamics GP Utilities error

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Posted on by OFM 5

stocked over a month plus now with microsoft dynamics GP 2016

After the upgrade to microsoft Dynamics GP 2016 a popup message will be on screen when i try opening the app "you need to run Microsoft Dynmics GP utilities before you can run Microsoft GP"

seeing this i click on okay but only for Micosoft DGP utilities to be launched with another popup message after signing in to the database" Welcome to Microspft Dynamics GP utilities use this program to set up or upgrade to the application. the window will guide you through this process you can click Help button on each window for more info. 

i click on Next

only for another popup message to had come with this   "In order to continue performing install or update related activities, you must be logged in as a system administrator"  please any help on this because my system account type is showing administrator

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  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at

    You must login to Dynamics GP Utilities as the 'sa' login, which is the system administrator for SQL Server and has all permissions on the Dynamics GP side as well.

    GP Utilities won't work with anything else and will give you this type of error message.

    Try the 'sa' login credentials in GP Utilities and see if that doesn't resolve this issue for you.

    Thanks

  • Bill Campbell Profile Picture
    Bill Campbell 12 on at

    Agree 100% with Derek, sa is the only login that will work - normally - I have encountered some DBA that will not willing give up the "sa" password, so you might have to work with that person to make this work.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,850 Moderator on at

    Derek, is there anything DYNSA can't do that 'sa' can?  What if created a new SQL user and made that user a sysadmin in SQL? Is 'sa' hard coded into any of the upgrade routines?

  • Derek Albaugh Profile Picture
    Derek Albaugh on at

    For Utilities, it's like it is hard-coded, where it'll let you login, but then throw an error, even if you have the sys admin permissons on the SQL side.

    This is different than how Dynamics GP application works/acts.

    From my experience anyway.

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