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5Hi. I've had my store for 4.5 years and been using RMS which was professionally installed by a microsoft partner. Now, I am about to open my second store, but didn't need the HQ and am planning to have two separate RMS POS systems. Since then, the microsoft partner has stopped taking care of RMS and I was sent to another company, but they are in another province and will only provide telephone tech support.
I've just installed RMS on a new computer and am having problems with entering in my inventory. Usually I use the matrix option to enter in my inventory. This has always worked for me on my other computer, including just adding another component item to an existing matrix item.
So, usually my matrix item has a different colour and size (first and second component items). On my existing Store Manager, I can update that matrix item to add new seasonal colours (first component item is changed while the second stays the same). And this has always worked and saved me time from having to enter in each new colour by hand.
When I tried to do that for the new computer, and had my first component item as "regular colour" and when I tried to then update the matrix item with a first component item as "seasonal colour", it deleted the items that I had created from the regular colour components. When I tried to then re-enter, it said that the lookup code needed to be unique, but I couldn't find the regular colour component matrix items in my inventory. I know it is saved on my database but I don't know how to delete it.
Can someone help me?
Kimberly
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