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Error restoring SSRS encryption key with Dynamics 365 F&O Vr 10.0.38 – version compatibility issue

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Posted on by Pedro Romero Narvaez

Hi everyone,

Just wanted to share a solution I found after struggling with SSRS integration in a Dynamics 365 Finance and Operations (on-premises) deployment.

🔍 Problem:

When running RunReportsSetup or configuring SSRS, the process fails with an error during the encryption key restore step.

You may see errors like:

🧪 Root cause:

The issue is caused by a version incompatibility with SSRS 2019. Specifically:

SSRS 15.0.1104.39 (May 2025 CU) is not compatible with key restore/backup in D365 F&O setup.

SSRS 15.0.1102.1047 (February 2023 CU) works perfectly.

✅ Solution:

Uninstall the current SSRS version and reinstall SSRS 15.0.1102.1047. After that, the key restoration and full setup complete successfully.

💡 Tip: Keep a backup of that specific SSRS installer, as Microsoft only publishes the latest version.

Hope this helps someone avoid hours of debugging. If anyone needs the exact build number or wants to verify the version, you can check in Reporting Services Configuration Manager or the Program Files path.

Let me know if I can help further!

Categories:

Dynamics 365 Finance

Dynamics 365 Intelligent Order Management

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Mohamed Amine Mahmoudi 26,416 Super User 2025 Season 2 on at

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Hi @Pedro Romero Narvaez,

Thank you for sharing

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Saif Ali Sabri 2,351 Super User 2025 Season 2 on at

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We can confirm that Dynamics 365 Finance and Operations (on-premises) version 10.0.38 encounters encryption key restore failures during SSRS configuration when using SSRS 2019 CU May 2025 (Build 15.0.1104.39). The issue arises due to a version-level incompatibility impacting key backup/restore operations.
✔️ Reverting to SSRS 2019 CU February 2023 (Build 15.0.1102.1047) resolves the problem and allows the RunReportsSetup task to complete successfully.
🔧 Recommended Action:

Uninstall the incompatible SSRS version.

Reinstall the compatible CU (Feb 2023).

Re-run the SSRS setup step (RunReportsSetup.ps1).

🔎 Version can be verified using:

Reporting Services Configuration Manager

Or by checking the ReportingServicesService.exe file properties

📌 Note: Always keep a local copy of known-good SSRS CU installers, as only the latest versions are available from Microsoft.
Thanks again for bringing visibility to this — it will certainly save others valuable time during on-prem deployments and upgrades.

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