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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Import Wizard problems
Microsoft Dynamics CRM (Archived)

Import Wizard problems

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Posted on by Community Member

We have just had to move our CRM installation on to a new server and all was working well until I tried to import some data into the new database.  Using the Import Wizard everything looks ok up till the point I submit the import file (I have tried txt and xml files).  The file submits ok, BUT that is as far as I get.

Can anyone provide a pointer to where to look to solve the issue.  As far as I can tell I carried out the installation by the book.  The only concern would be the migration of the data which was done by importing the existing SQL Server database on to the new server.  Are there any permissions/settings that I might have missed? - I know that sounds vague, but at the moment I need to try to get a handle on what might be causing me stress.

Cheers

John

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I have found out what was happening when I was trying to import data.  For some reason the Asynchronous processes were not started on the server!  Starting those up solved my problem.  

    Stress levels falling :-)

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    Hello John,

    Are you still facing issue with imports in CRM 2011 ?

    Regards,

    Satish T

  • Community Member Profile Picture
    Community Member on at

    Restarting the asynchronous service solved the problem.  Every time the server restarts, for whatever reason, those services don't automatically start - even though they are set to start automatically.  I just need to remember to manually start the services when needed.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    If asynchronous services do not start automatically after rebooting server then I would suggest you to open a support case so in order to find cause and resolution for this.

    Regards,

    Satish T

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