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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is it possible to send...
Customer experience | Sales, Customer Insights,...
Answered

Is it possible to send Marketing emails from a CRM Queue email?

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Posted on by rich005 10

I am hoping to use Dynamics for Marketing to send emails to existing customers.

I want the email to come from one of our CRM Queue email addresses so that email replies are promptly dealt with.

Is this possible? I am struggling to select a Queue from the 'Email from address' field within Marketing Emails section of Marketing App.

Thanks in advance for replies and help!

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  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi rich005, 

    Compared with Activity Email, marketing email is processed and delivered by Marketing Service: the domain for "From address" is required to be authenticated in Marketing Settings.

    In other word, for example, we send emails to contacts with admin@crm123.onmicrosoft.com in general, that's activity email, however, to send marketing email, the email address should be something like this: admin@company.com.

    Therefore, please make sure that domains of the email addresses in CRM Queue are owned by yourself, if the this prerequisite is met, then following steps below:

    1. Authenticate domains in Marketing Settings:

    https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-authenticate-domains#authenticate-a-domain

    2. Sync Queue entity with marketing-insights service.

    https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-sync

    3. The Queue entity will be synced and available in assist edit, then you can select a specific queue and its email address.

    Regards,

    Clofly

  • rich005 Profile Picture
    rich005 10 on at

    Thanks for the reply. This worked perfectly!

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