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Is it possible to send Marketing emails from a CRM Queue email?

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Posted on by rich005

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I am hoping to use Dynamics for Marketing to send emails to existing customers.

I want the email to come from one of our CRM Queue email addresses so that email replies are promptly dealt with.

Is this possible? I am struggling to select a Queue from the 'Email from address' field within Marketing Emails section of Marketing App.

Thanks in advance for replies and help!

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cloflyMao 25,210 on at

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Hi rich005,

Compared with Activity Email, marketing email is processed and delivered by Marketing Service: the domain for "From address" is required to be authenticated in Marketing Settings.

In other word, for example, we send emails to contacts with admin@crm123.onmicrosoft.com in general, that's activity email, however, to send marketing email, the email address should be something like this: admin@company.com.

Therefore, please make sure that domains of the email addresses in CRM Queue are owned by yourself, if the this prerequisite is met, then following steps below:

1. Authenticate domains in Marketing Settings:

https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-authenticate-domains#authenticate-a-domain

2. Sync Queue entity with marketing-insights service.

https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-sync

3. The Queue entity will be synced and available in assist edit, then you can select a specific queue and its email address.

Regards,

Clofly

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rich005 10 on at

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Thanks for the reply. This worked perfectly!

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