Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Phone-API connection w...

Phone-API connection with CRM dynamics

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi Alll,

my job is it to write a program that communicates with our phone API. This program should recognize when and from whom a call is received. This information should be automatically stored as an instance in our "phone-call" entity. It should also be possible to deposit nots during the telephone call. We use "CAESAR Telefonie" as telephone application.
Can this problem be solved with a plugin, which accesses the TAPI and the CRM at the same time? Thanks for your help!!