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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2016 (8.2.2) rejec...
Microsoft Dynamics CRM (Archived)

CRM 2016 (8.2.2) rejects emails

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Posted on by bernhards 423

We are missing a lot of emails. How to fix that?

crm-rejecting-emails.png

I've looked in the trace log, but there is no message about why the emails got rejected. How should the error look like? Also I deactivated already severy Workflows and it is still the same.

EDIT: Addional information: External e-mails are received. Internal E-Mails are rejected.

EDIT2:

Postfach
support@..........
DETAILSLöschen Sie die Warnung.
An error occurred while creating the incoming email "Markting for ......" in Microsoft Dynamics 365 for the mailbox support@.......
Error code E-Mail-Server: ExchangeResponseError
EDIT3:
An error occurred while creating incoming email in Microsoft Dynamics 365 for the mailbox support@....... To view the email that failed, see the alerts in the mailbox record.
Error E-Mail-Server: ExchangeResponseError More Information
20.12.2018 12:36
The help link try to redirect me to https://www.dynamics365cedocs.com/help-resources.aspx?lcid=1031&sv=8.2.2.112&de=OnPrem&client=SSS&Error=Microsoft.Crm.Asynchronous.EmailConnector.ErrorSource.ExchangeError%3a29
This article did not exist! 

Sorry, we couldn’t find a help article for this error code.

But for that time I see something in the trace log:
[2018-12-20 12:36:50.239] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   58 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 01722216-70c3-481c-a928-3bbebca6cd2e |ActivityId: 01722216-70c3-481c-a928-3bbebca6cd2e | CrmHttpException..ctor  ilOffset = 0x22
	at CrmHttpException..ctor(HttpStatusCode statusCode, String message, Object[] args)  ilOffset = 0x22
	at CrmODataOptimisticConcurrencyHelper.HandleGetMatchETags(CrmODataExecutionContext context, Entity entity)  ilOffset = 0x129
	at CrmODataServiceDataProvider.RetrieveEntityWithRelatedRecords(CrmODataExecutionContext context, EntityReference primaryEntityReference, QueryExpression qe, RelationshipQueryCollection relatedEntitiesQuery)  ilOffset = 0x19
	at CrmODataServiceDataProvider.RetrieveEdmEntity(CrmODataExecutionContext context, String edmEntityName, String entityKeyValue, ODataQueryOptions queryOptions)  ilOffset = 0x2D
	at EntityController.GetEntity(String entityName, String key)  ilOffset = 0x32
	at   ilOffset = 0xFFFFFFFF
	at <>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)  ilOffset = 0x0
	at ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)  ilOffset = 0x34
	at <InvokeActionAsyncCore>d__0.MoveNext()  ilOffset = 0x52
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at ApiControllerActionInvoker.InvokeActionAsyncCore(HttpActionContext actionContext, CancellationToken cancellationToken)  ilOffset = 0x35
	at ApiControllerActionInvoker.InvokeActionAsync(HttpActionContext actionContext, CancellationToken cancellationToken)  ilOffset = 0x3
	at <ExecuteAsync>d__2.MoveNext()  ilOffset = 0xD9
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at ActionFilterResult.ExecuteAsync(CancellationToken cancellationToken)  ilOffset = 0x35
	at ApiController.ExecuteAsync(HttpControllerContext controllerContext, CancellationToken cancellationToken)  ilOffset = 0x138
	at <SendAsync>d__1.MoveNext()  ilOffset = 0x123
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at HttpControllerDispatcher.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at HttpMessageInvoker.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3C
	at HttpRoutingDispatcher.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0xBF
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0x17D
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at CorsMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0x50
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at CrmETagMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0xF
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at CrmDelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0x11D
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at HttpServer.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at HttpMessageInvoker.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3C
	at <ProcessRequestAsyncCore>d__0.MoveNext()  ilOffset = 0x96
	at AsyncTaskMethodBuilder.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at HttpControllerHandler.ProcessRequestAsyncCore(HttpContextBase contextBase)  ilOffset = 0x2C
	at TaskAsyncHelper.BeginTask(Func`1 taskFunc, AsyncCallback callback, Object state)  ilOffset = 0xD
	at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()  ilOffset = 0xE6
	at HttpApplication.ExecuteStepImpl(IExecutionStep step)  ilOffset = 0x64
	at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)  ilOffset = 0x3E
	at PipelineStepManager.ResumeSteps(Exception error)  ilOffset = 0x27A
	at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)  ilOffset = 0x31
	at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)  ilOffset = 0xB0
	at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x131
	at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x0
	at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)  ilOffset = 0xFFFFFFFF
	at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)  ilOffset = 0xFFFFFFFF
	at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x1E7
	at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x0
>Crm Exception: Message: The requested record matches a specified If-None-Match version., ErrorCode: -2147088246
[2018-12-20 12:36:50.255] Process: w3wp |Organization:e1f18b90-ecb3-e211-b55e-000c29329206 |Thread:   58 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 01722216-70c3-481c-a928-3bbebca6cd2e |ActivityId: 01722216-70c3-481c-a928-3bbebca6cd2e | CrmODataUtilities.Trace  ilOffset = 0x24
	at CrmODataUtilities.Trace(TraceLevel traceLevel, String message)  ilOffset = 0x24
	at ExceptionLogger.LogAsync(ExceptionLoggerContext context, CancellationToken cancellationToken)  ilOffset = 0x0
	at ExceptionLogger.System.Web.Http.ExceptionHandling.IExceptionLogger.LogAsync(ExceptionLoggerContext context, CancellationToken cancellationToken)  ilOffset = 0x24
	at CompositeExceptionLogger.LogAsync(ExceptionLoggerContext context, CancellationToken cancellationToken)  ilOffset = 0x47
	at ExceptionLoggerExtensions.LogAsync(IExceptionLogger logger, ExceptionContext context, CancellationToken cancellationToken)  ilOffset = 0x23
	at <SendAsync>d__1.MoveNext()  ilOffset = 0x1FF
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at HttpControllerDispatcher.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at HttpMessageInvoker.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3C
	at HttpRoutingDispatcher.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0xBF
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0x17D
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at CorsMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0x50
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at CrmETagMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0xF
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at CrmDelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at DelegatingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x19
	at <SendAsync>d__0.MoveNext()  ilOffset = 0x11D
	at AsyncTaskMethodBuilder`1.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at HttpServer.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3D
	at HttpMessageInvoker.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)  ilOffset = 0x3C
	at <ProcessRequestAsyncCore>d__0.MoveNext()  ilOffset = 0x96
	at AsyncTaskMethodBuilder.Start(TStateMachine& stateMachine)  ilOffset = 0x2C
	at HttpControllerHandler.ProcessRequestAsyncCore(HttpContextBase contextBase)  ilOffset = 0x2C
	at TaskAsyncHelper.BeginTask(Func`1 taskFunc, AsyncCallback callback, Object state)  ilOffset = 0xD
	at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()  ilOffset = 0xE6
	at HttpApplication.ExecuteStepImpl(IExecutionStep step)  ilOffset = 0x64
	at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)  ilOffset = 0x3E
	at PipelineStepManager.ResumeSteps(Exception error)  ilOffset = 0x27A
	at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)  ilOffset = 0x31
	at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)  ilOffset = 0xB0
	at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x131
	at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x0
	at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)  ilOffset = 0xFFFFFFFF
	at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)  ilOffset = 0xFFFFFFFF
	at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x1E7
	at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)  ilOffset = 0x0
>{"Error":{"InnerError":null,"Message":"CrmHttpException: The requested record matches a specified If-None-Match version."}}
More information about the mailbox state in the CRM
Incoming: success
Outgoing: success
The mailbox is approved
EDIT4:
downloaded mailbox details:
Mailbox Async Processing State
mailboxid : a53f4111-b852-e811-9662-00155d0f380f
hostid: Null
processingstatecode : 0
processinglastattemptedon : 20.12.2018 12:51:47

Mailbox Synchronization Methods (2 is server-side sync or email router, 1 is Outlook sync, 0 is none)
incomingemaildeliverymethod : EmailRouter
outgoingemaildeliverymethod : EmailRouter
actdeliverymethod : OutlookClient

Mailbox Enabled State
enabledforincomingemail : True
enabledforoutgoingemail : True
enabledforact : True

Mailbox Idle State (shows how many times the mailbox was processed with no email items or Appointments, Contacts and Tasks to synchronize)
noemailcount : 3
noactcount : 0

Mailbox Backoff Parameters (shows when the mailbox is scheduled to process next time)
postponemailboxprocessinguntil : 20.12.2018 12:56:48
postponesendinguntil : 20.12.2018 11:34:46
receivingpostponeduntil : 20.12.2018 12:54:18
receivingpostponeduntilforact : 08.05.2018 12:26:31

Mailbox Test and Enable Parameters
testemailconfigurationscheduled : False
testemailconfigurationretrycount : 0
testmailboxaccesscompletedon : 20.12.2018 11:35:37
postponetestemailconfigurationuntil : 20.12.2018 11:40:37

Mailbox Last Sync Cycle Information
lastsuccessfulsynccompletedon : 20.12.2018 12:51:48
lastsyncerror: Null
lastsyncerrorcode: Null
lastsyncerrorcount : 0
lastsyncerroroccurredon : 27.11.2018 08:27:48
lastsyncerrormachinename: Null
itemsprocessedforlastsync : 0
itemsfailedforlastsync : 0


Email Server Profile Details

Email Server Profile General Settings (servertype: 1 is others, 0 is Exchange)
servertype : 0
useautodiscover : False
maxconcurrentconnections : 10
minpollingintervalinminutes : 0

Email Server Profile Incoming Email Settings
incomingauthenticationprotocol : AutoDetect
incomingcredentialretrieval : UserSpecified
incominguseimpersonation : False
incomingusessl : True
incomingportnumber : 443

Email Server Profile Outgoing Email Settings
outgoingauthenticationprotocol : AutoDetect
outgoingcredentialretrieval : UserSpecified
outgoinguseimpersonation : False
outgoingusessl : True
outgoingportnumber : 443

Recent Trace Log details
tracecode : 29
machinename : CRM
errortypedisplay : IncomingEmailRejected
errordetails: Null
collationlevel : 1
modifiedon : 20.12.2018 11:36:26

tracecode : 29
machinename : CRM
errortypedisplay : IncomingEmailRejected
errordetails : T:250
ActivityId: 8b457bd6-62b7-4312-a187-32f695c24bd0
>Exception : System.NullReferenceException: Object reference not set to an instance of an object.    at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProvider.SetExtendedPropertyTypes(IExchangeEmailMessage exchangeEmailMessage, ExtendedPropertyType[] extendedProperties)    at Microsoft.Crm.Asynchronous.EmailConnector.GetItemsStep.ProcessResponse()

collationlevel : 0
modifiedon : 20.12.2018 11:36:26

tracecode : 29
machinename : CRM
errortypedisplay : IncomingEmailRejected
errordetails : T:250
ActivityId: 8b457bd6-62b7-4312-a187-32f695c24bd0
>Exception : System.NullReferenceException: Object reference not set to an instance of an object.    at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProvider.SetExtendedPropertyTypes(IExchangeEmailMessage exchangeEmailMessage, ExtendedPropertyType[] extendedProperties)    at Microsoft.Crm.Asynchronous.EmailConnector.GetItemsStep.ProcessResponse()

collationlevel : 0
modifiedon : 20.12.2018 11:36:26

tracecode : 41
machinename : CRM
errortypedisplay : IncomingTestConfigurationSuccess
errordetails: Null
collationlevel : 1
modifiedon : 20.12.2018 11:35:37

tracecode : 41
machinename : CRM
errortypedisplay : IncomingTestConfigurationSuccess
errordetails: Null
collationlevel : 0
modifiedon : 20.12.2018 11:35:37

tracecode : 29
machinename : CRM
errortypedisplay : IncomingEmailRejected
errordetails : T:887
ActivityId: 8b457bd6-62b7-4312-a187-32f695c24bd0
>Exception : System.NullReferenceException: Object reference not set to an instance of an object.    at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProvider.SetExtendedPropertyTypes(IExchangeEmailMessage exchangeEmailMessage, ExtendedPropertyType[] extendedProperties)    at Microsoft.Crm.Asynchronous.EmailConnector.GetItemsStep.ProcessResponse()

collationlevel : 0
modifiedon : 20.12.2018 11:35:37

tracecode : 127
machinename : CRM
errortypedisplay : ExchangeSyncACTDeliveryMethodNotExchangeSynchronization
errordetails: Null
collationlevel : 1
modifiedon : 20.12.2018 11:34:46

tracecode : 42
machinename : CRM
errortypedisplay : OutgoingTestConfigurationSuccess
errordetails: Null
collationlevel : 1
modifiedon : 20.12.2018 11:34:46

tracecode : 42
machinename : CRM
errortypedisplay : OutgoingTestConfigurationSuccess
errordetails: Null
collationlevel : 0
modifiedon : 20.12.2018 11:34:46

tracecode : 127
machinename : CRM
errortypedisplay : ExchangeSyncACTDeliveryMethodNotExchangeSynchronization
errordetails: Null
collationlevel : 0
modifiedon : 20.12.2018 11:34:46

EDIT5:

Restarted all of this services:

crm_2D00_services.png

Problem not solved

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Sreevalli Profile Picture
    Sreevalli 3,256 on at

    Hi Bernhards,

    I found something - Summary is there is a duplicate record with the mail address.
    https://crmtipoftheday.com/899/if-email-gets-rejected-check-for-duplicate-addresses/ 

  • bernhards Profile Picture
    bernhards 423 on at

    Hi Sreevalli,

    I already checked that. The system user was the owner before I assigned it to me.

    But it didn't solved the problem...

  • Sreevalli Profile Picture
    Sreevalli 3,256 on at

    I think the issue is with same emails in multiple records, so system not able to identify right record. Isn't it?

  • bernhards Profile Picture
    bernhards 423 on at

    I've set this setting to YES.  The problem still persists...

  • bernhards Profile Picture
    bernhards 423 on at

    To make it more clear: There is no contact that has this email address, BUT

    support@.....1

    support@.....2

    support@.....3

    Contacts with a email adress that is nearly the same but created years ago...

  • Verified answer
    bernhards Profile Picture
    bernhards 423 on at

    SOLVED! Finally!

    Since I did everything possible I am not sure which one solved it:

    • Approved: mailbox and queue about a million times.
    • Uninstalled: already deactivated email router on the old CRM 2011 systems.
    • Global Setting: Set tracking options for emails between CRM users.
    • Restarted services: Microsoft CRM Asynch service and then all other MS CRM services (even when no related).
    • Permissions: Changed the owner of the queue: to the "system user" (admin).
    • Mailbox: Fixed a issue with wrong login details of another mailbox.
    • Deny: Mailbox and queue with the same name in every TEST and DEV CRM system.

    @MICROSOFT

    My wish for the future: Please make clear error messages, where you can see the error. E-Mail routing is really a pain in the CRM. And please fix your missing documentation about that.

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