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How to cancel a Return Order that has been "Delivered" and has status Packing Slip

Posted on by 159


We have a IC (SO) Return Order that has been "Delivered" (posted "Packing Slip"), not invoiced yet, but which we need to cancel because we have used the wrong item numbers.

If we go to "Packing Slip Journal" and press "Correct" or "Cancel" then we get error message up.


If we try to delete the Depositions code on a line, the code jumps back as soon as you change the line.

The IC order ( the customers purchase/return order) is still open.

Is there any way to cancel an already "Delivered" Return Order?

/ regards BCC

  • Suggested answer
    RE: How to cancel a Return Order that has been "Delivered" and has status Packing Slip

    Hi, you need to cancel the packing slip (sales order - packing slips - select packing slip by packing slip and click cancel) and after that the sales order will change to "open order status" instead of delivered, then the cancel button on the sales order will be enabled, click cancel on the sales order and thats it, the sales order will change to canceled status.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: How to cancel a Return Order that has been "Delivered" and has status Packing Slip

    Hi BCC,

    When you hit the correct button from the packing slip journal form then you should see a packing slip date that default to your current system date.

    Have you tried changing your system date correspondingly to see if this helps?

    Best regards,


  • Anrini Profile Picture
    Anrini on at

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