web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Case Creation Rule for...
Customer experience | Sales, Customer Insights,...
Unanswered

Case Creation Rule for Email to Case not working if email is not a contact record

(0) ShareShare
ReportReport
Posted on by CRM Learner 88

I have a case creation rule that should create cases from every email that comes in.

I also selected the option: "Create records for email from unknown senders"

However unless the email is associated to an existing contact, it is not creating a case.   Does anyone know why and what can be done to fix this?

I have the same question (0)
  • CRM Learner 88 Profile Picture
    CRM Learner 88 on at

    bump

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2
ManoVerse Profile Picture

ManoVerse 55 Super User 2026 Season 1

#3
11manish Profile Picture

11manish 37

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans