790
Hello,
I have created a workflow that sends email when status changes. The Workflow is triggered twice.
.Anyone has this issue ? The workflow is only triggered when status changes and not on other event like record creation. I even tried to change the trigger event to "Field change" and check status reason but same result.
Any help :)
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HI,
The best way to check the root cause is Audit History.
Please check, when the record status is being changed, Is there any other plugin or workflow running on the same entity not updating that record?
Sometimes, when you use ColumnSet(true)' inside your plugin or custom workflow and perform service.Update(entityObj); it actually performs an update on all the fields in the database which also might be a reason to trigger this workflow again.
If nothing seems to work, Deactivate all Plugins, Workflows and JS running on the form and check.
Good Luck.
If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.
Cheers
Arpit
https://arpitmscrmhunt.blogspot.in
Hello Zmk,
We had the same problem. We solved it by creating a new hidden field which holds the opdated value of status, then use this hidden filed in workflow to and send email.
You can use javascript or business to opdate this hidden field as soon status changes.
Hope this workaround solves your issue :)
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